Terms of Service

Lavender & Co. Home Decor Policies

Orders

We take pride in getting orders out as soon as possible. Due to high order volume, please allow up to 14 business days (Monday-Friday, excluding holidays) for processing before shipment.

Refund & Exchange Policy

At Lavender & Co., we want your home to feel perfect. If a piece does not quite fit your space, we are happy to help you process a return or exchange.

Return Window

Items can be returned within 14 days of the receipt of shipment.
Holiday or seasonal items are NOT eligible for return.
Customers are responsible for ALL SHIPPING COSTS, including both original and return shipping (unless designated as a free return).

Eligibility & Condition

Items must NOT be marked Final Sale or Clearance Item.
Items returned outside of our 14-day policy, are NON-REFUNDABLE.
We ask that all items be returned in their original packaging. Once received, and inspected, a return will be processed. If an item is not properly packaged for safe return, or if it is returned used, damaged or in an unsellable condition, a refund will not be issued. Contact us prior to returning on item if you should have any questions.

Returns & Exchanges

Return items in new, unused and in its original packaging with shipping materials. Once we receive the return, we will inspect for damages and condition. IF IT is not packaged correctly and if it is returned DAMAGED or USED, a refund will not be issued. Returns can be shipped or returned directly to our physical location.

Ship items back to:

LAVENDER & Co

501 Treeland Dr., Ladson, SC 29456

INCLUDE THE FOLLOWING IN THE RETURN:

Full name

Order number

Shipping address

Phone number

Email address

Order Issues & Claims

If there are any issues with your order (Damaged, Defective, Missing Pieces, or Incorrect), we will always make it right. You have 14 days from delivery to contact us with an inquiry.
To submit a damage claim, we will need the following:

A photo of the outside of the package/box showing any damage. Be sure to include a close-up photo of the shipping label with tracking number.
We will also need a picture of the damaged item and packaging material.
We will need an order number, full name, shipping address, phone number, and email address.
Please email all the above information to lavenderco.sc@gmail.com
Please contact us by phone if you have any questions at 843-277-2477.
Once we have approved and accepted your claim, we will email a return shipping label.

Refunds & Processing

Refunds are issued to the original payment method once the item is inspected.
Please allow 5 to 7 business days for the credit to appear on your statement.
Store credit options are available immediately upon return approval.

Shipping Costs

Customers are responsible for return shipping costs.
If an item arrives damaged, we will provide a prepaid return label. (Follow directions under Claims sections to obtain a label).